Alexa app not responding to voice. Get help for your device and games, or connect to our support team. This is because Alexa can open apps and play movies and TV shows by genre, actor, and title. If you're unable to control certain apps using Alexa, it's likely that the app developers have not integrated Alexa functionality. Till then it was working fine. Sometimes a simple restart can fix audio distortions. This usually means Alexa can’t process your requests. I contacted Microsoft On the net they checked Dec 27, 2022 · The recent issue that some owners have been facing is "Alexa not controlling lights. 8. Oct 14, 2024 · It is clear that Alexa not working or responding can be a real headache for users relying on this smart assistant. Just to clarify, may I know which portal you are referring to? Where exactly you are seeing this message? Are you able to interact with Alexa for other functions? I request you to try below steps to see if it works. One way to guarantee that your hub is unresponsive is to watch the blue indicator light. Apr 21, 2023 · If the Amazon Alexa app has stopped working suddenly, it may be facing any in-app glitches like being unable to recognize your voice or connect to the server. May 3, 2024 · Has Alexa lost her voice on your Amazon Echo device? Find out why is Alexa not talking back and how to fix Alexa not responding to voice. Mar 8, 2024 · For example, if you change the wake word to “Echo” or “Computer” and you are using “Alexa,” it’s not going to respond. For persistent issues, contact Facebook support as Apr 16, 2023 · Amazon Echo speakers are incredible smart home devices, but they're not without their bugs. Open the Alexa app and navigate to Devices > Echo & Alexa > [Your Device] > About and check for updates. Your device isn't responding to the voice command. I can control them via the Kasa app but not via voice command or through the Alexa app. Verify the device firmware is up to date via Settings > About. Troubleshooting Check that your Wyze dev. Jul 4, 2025 · Fix your unresponsive Alexa with these 7 proven solutions. Nov 10, 2023 · What to do when Alexa doesn't respond to your questions If Alexa has difficulty understanding your voice commands, check out our tips and tricks to help your smart speaker understand you. Most issues can be resolved through basic troubleshooting steps that restore normal functionality. Restarted my Alexa device as well as reconnected it to the internet and reset the entire thing. Jul 27, 2018 · After deleting and adding back in the outlet still works just fine from the Smart Life and Alexa app, including via voice in the Alexa App, but when I ask my Cube or Alexa device to power on the socket that I am playing with it says that it is sorry and cannot find the device. I believe my app itself is messed up but I’m not sure how to fix it. Apr 19, 2022 · If Alexa lights up but won't respond on your Alexa-compatible device, there could be a number of issues at play. " Here is all you need to know about it. Nov 1, 2024 · Alexa, Amazon’s voice-activated virtual assistant, is a cornerstone of many smart homes, enabling hands-free control, music playback, smart device management, and more. Our troubleshooting steps will help you fix issues with Alexa not responding. Sep 15, 2023 · Alexa is designed to respond to certain wake words, and if you’re not using the correct wake word, the device may not respond to your voice commands. Is your Alexa device leaving you with silence instead of answers? When “Alexa not responding” becomes an issue, the cause could range from a simple mishap to a more complex technical fault. In this section, we will delve into the most common reasons for this issue and discuss how to fix it. Jul 4, 2024 · I have the Alexa app on my laptop for a year and never had any problems with it. If this is a reoccurring issue, check the strength Teach the Device to Hear You Better Mic problems can also arise because your device can’t capture your voice accurately. Go to Skills & Games > Your Skills > Sonos > Disable Skill. ** Possible Causes: For Alexa Echo Device Unresponsive to Voice Commands ** Oct 22, 2023 · LG TV Alexa Not Working – Troubleshooting Guide Alexa Not Responding to LG TV Commands Check Alexa’s Connectivity Ensure Proper Voice Commands Update the Alexa App You’ve uttered your Alexa command, but your LG TV remains unresponsive. Says, “sorry, something went wrong” When I use voice command for Alexa on my Portal, I receive this voice response: “Sorry something went wrong” How do I correct this - get past this message - to be able to use the Portal again? Mar 15, 2022 · Relinking your Amazon account with the thermostat is another great method of fixing any underlying communication problem between the devices. This can manifest in several ways, including Alexa not responding to voice commands or misunderstanding what you are saying. Reboot the thermostat by pulling the ecobee straight out from the wall, then wait 30 seconds before placing it back on. Feb 20, 2023 · Hello @Lalitha Sravanthi (Amazon Staff) thank you for the support. To resolve such inconvenience, you need to reach into the Alexa application’s settings and verify to set your Echo to use the built-in speaker. We’re going to show you how to fix an Alexa Jun 21, 2025 · Fix your Alexa Echo Dot not responding to voice commands in 2023. In other words, your LG TV is a model that was released before Alexa and as a result, doesn’t have the option to register it as a voice recognition device. ” May 28, 2023 · Hi My Samsung TV has recently stopped responding the the Amazon Alexa App resulting in the Smart remote now being effectively useless. Jan 3, 2024 · It can feel pretty exhausting shouting “Alexa!” over and over again, only to receive silence from your usually responsive, dependable virtual roommate, Alexa. It can be used to create lists, get regular updates on the news, listens to music, and adjust the settings on electronic devices. Jun 19, 2024 · There are various reasons for which Alexa could have stopped functioning such as internet outage, Wi-Fi connection problem, or voice recognition glitches. If you have “Hands-Free Lock Screen Access” disabled on the Alexa settings menu, Alexa will not respond to requests while the device is locked. If your Facebook Portal Alexa isn’t responding, first ensure the device is connected to Wi-Fi. Similarly, you can use voice commands to change the streaming platform or play a specific movie. Here’s how to fix Alexa not responding on your Amazon Echo device Is Alexa not responding to you? Don’t worry, your Amazon Echo or Echo dot is not giving you the cold shoulder and it might not be broken just yet. That’s because, in most cases, the app and firmware update can resolve performance errors. 1. Learn what’s happening and how to troubleshoot. For some reason, it seems like Alexa’s turned a deaf ear, despite being up and running as usual. Jan 4, 2025 · Voice Training: You can teach Alexa to better recognize your voice by using the voice training feature in the Alexa app. This message means that your ecobee thermostat with Alexa Built-in is having trouble communicating with Alexa Voice Service. This is one of the most common causes of Alexa not working. These common issues with Echo or Alexa devices can be quickly and easily resolved. Aug 24, 2022 · Alexa not responding to your commands? If you're having problems with your Alexa routines not working, try some of the fixes in this guide. The potential reasons behind For Echo Alexa not Responding to voice problems and offering troubleshooting steps to resolve the issue. Turned off and on again, several times before I realised it was connected but not responding to my voice. Aug 19, 2024 · Is your Alexa device unresponsive? If your Echo isn't responding to voice commands, you may need to check your cables, Wi-Fi, or settings. Nov 26, 2023 · Echo and Alexa typically work well together, but there may be times when the device is unresponsive or doesn't respond to your voice commands, which can leave you frustrated and searching for answers. I have to do this a couple of times before it finally begins working. May 21, 2025 · Solve common Alexa issues like not responding, playing music on the wrong device, or connectivity problems with these quick troubleshooting tips for your Echo. I have tried the 3 times off to reset and that did not fix the problem. Restart the network: Unplug the power adapter on your Jun 15, 2023 · Did not reconnect after power cut, but other three Echo's did. Please help. ) is not responding to Alexa. After that, restart the mobile application and then use the Microphone icon to log back into your account. Here's what to do if Alexa is not responding to voice commands. In this quick video, I’ll show you exactly why your Alexa device stops hearing or reacting and how to troubleshoot microphone, Wi-Fi, and app settings to restore full functionality. Jan 27, 2023 · alexa not working on firestick Amazon Echo can be connected to Firestick, so the users can change the channels without using the remote control. Wait two minutes for the ecobee to reboot and connect back to Wi-Fi before trying an Alexa command. She’s doing everything she usually does— except for responding to your voice. The internet should be strong enough to support Alexa features. If the issue persist, please deregister Alexa for your phone from your My Content and Devices page. Jun 21, 2025 · Note: This article tackles scenarios where the Alexa device is unresponsive and is successfully answering your voice commands, however the connected smart device (such as a Philips Hue Light Bulb, a Kasa Smart Plug, a Roomba Robot Vacuum, etc. Voice commands do still work Apr 13, 2022 · Amazon’s voice assistant Alexa is an integral part of the company’s Fire TV line of devices. It's only the app on the device that stopped working entirely. Can anyone tell me what’s going on and how I use Alexa on the portal in future? Apr 21, 2024 · Once everything is back online, give Alexa a voice command. For this purpose, you should open the app store of your smartphone and go to the Alexa app. You can directly access the Ecobee app to remove Alexa. It uses cloud-based conversational Artificial Intelligence (AI) and natural language processing (NLP) to understand voice commands and respond accordingly. Jan 29, 2023 · 12 Fixes For Alexa Volume Control Not Working January 29, 2023 by Mike Lee alexa volume control not working Alexa is a widely used cloud-based voice service designed by Amazon. Vibrations can cause audio issues. Yes, as I said regular interactions with Alexa by voice work just fine. Re-link your Amazon account in the Portal app. If she still isn’t responding, try moving your Echo Show closer to your router, if possible. But there is an option to teach all your Alexa-compatible devices to hear and understand you more accurately. It now 1:45p and none of the devices will respond to Alexa, The Alexa app is showing them unresponsive. Issues with the internet If your internet is slow, or if you have spotty coverage, you might see Alexa’s server not responding. Here’s a simple trick to bring your digital pal Apr 5, 2024 · Is Alexa not working on Samsung TV? Resolve connectivity, software, and voice command issues with our step-by-step troubleshooting guide. Ive res Apr 22, 2024 · Learn how to fix issues with Echo Show not responding to voice commands, whether it's caused by glitches, wrong settings, or a network failure. Dec 21, 2024 · Alexa not responding to your voice commands can be caused by a variety of factors, including hardware issues, software issues, network issues, Alexa account issues, and Alexa app issues. Jun 11, 2023 · It's frustrating when a device based entirely on your voice commands, like any Amazon Echo, stops working. Therefore, you may log out of the Alexa app on your iPhone and allow it to sync with your preferences. In this blog post, we’ll discuss the some of the top most common issues that iPhone users face with the Amazon Alexa app, and provide solutions for each issue Sep 25, 2025 · Learn why is Alexa not responding or Alexa not working. May 31, 2025 · Alexa may light up but fail to respond to voice commands, even though it appears to be listening and is online. I reached out to Jul 11, 2025 · Amazon Alexa is experiencing a major outage affecting skills, smart home commands, and voice responses. This helps Alexa become more familiar with the nuances of your speech. But we're here to help. Alexa settings issues: If the settings are not configured correctly, Alexa may not work correctly. Device placement issues: If Alexa is placed in a noisy or crowded area, it may not function correctly. Restart the device. The default wake word for Alexa is “Alexa,” but you can also change it to “Echo,” “Computer,” or “Amazon. Navigate to More->Activity->’Voice History’. Here are some common problems with Amazon Alexa and how you can fix them. 12 reasons why Alexa doesn’t respond to commands. Follow our quick and easy guide to get your device back to listening. And these apps/services were previously removed: Facebook Live Workplace Live Microsoft Teams Microsoft Intune Amazon Alexa (except alarms and voice interaction) "Hey Portal" voice assistant (except some on-device commands) Now is your chance to complain to Meta about their terrible decision to cripple the Portal devices. To fix voice recognition problems with your Alexa device, try the following steps: In this video we provide a few troubleshooting steps you can use to try to fix a problem where the Alexa Voice command button is no longer working on your Am Jun 19, 2025 · Can't get Alexa to work on your phone? Here are the top 10 ways to fix the 'Amazon Alexa app not working' issue on your Android phone. Mar 29, 2021 · Clear the app cache and data, Force close the app and restart the device. Jul 31, 2022 · The ecobee Alexa app is an easy-to-use app that allows you to control your ecobee thermostat with your voice. To check your history: Open the Alexa app. The next day Alexa stopped responding to voice commands or pressing the button. Apr 4, 2024 · Problem You're using the Voice Commands for Alexa to control your Wyze devices, but they aren't working. Is there anyone that has the Alexa app still working? Since a few days the only thing that the Alexa app does is show a connection error. Nov 2, 2024 · Alexa on Portal is not working. Oct 4, 2024 · I've also tried the alternative method of enabling the Samsung wireless audio skill in Alexa app. Quick troubleshooting guide for Echo devices that won't respond to voice commands. Solution: Check the settings in the Alexa app and make sure they are configured correctly. Mar 28, 2024 · Recently I went to look at my Alexa app and saw that my Echo device says unresponsive but my device itself still works like normal. Mar 4, 2023 · 7. To make it easier for you, the LG model names that currently support Alexa include some of the Mar 17, 2021 · Hi @KRicci - have you checked to make sure Alexa Hands-Free was not accidentally turned off? Swipe down from top twice (or once with two fingers) and you should get expanded menu with Alexa Hands-Free icon. The most common reasons are a weak or unstable Wi-Fi connection, problems with voice recognition, or temporary issues with Amazon Jul 4, 2025 · Alexa stops responding to voice commands due to muted microphones, poor Wi-Fi connectivity, incorrect wake word settings, software glitches, power supply issues, device placement problems, background noise interference, or the need for a factory reset. Nov 6, 2018 · If your device is locked with a PIN or password, certain Alexa features won’t be available without entering your PIN or password. Mar 10, 2024 · Alexa not responding to voice commands Alexa misunderstanding commands Alexa not playing music from services like Amazon Music Alexa filtering/not filtering explicit content Alexa not finding or controlling smart devices Smart Home Devices Responding Inconsistently to Alexa Commands Persistent Issues with Alexa Not Resolved by Basic Troubleshooting Mar 7, 2024 · Alexa is Amazon's virtual assistant that has revolutionized the way we interact with technology. Dec 7, 2021 · They were all working this morning with Alexa. Sep 1, 2023 · Why Is Alexa Not Responding? Common Causes Why has my Alexa suddenly stopped working? If you’re thinking about this, find below the five possible reasons: Microphone is OFF If your Alexa’s microphone is OFF, it won’t be able to hear or respond to your voice commands. When Alexa won't respond to voice commands On -> LG TV <- launch Alexa App builted inside tv and setup tv between alexa and amazon by PIN code which your tv shows, make sure it s still same account with google email. Apr 10, 2024 · Alexa app not responding I have new Asus Vivobook laptop that came with alexa app pre-installed but I can't get it to work. But what if Alexa stops responding to you in the first place? Here’s how you can fix Alexa not working on Fire TV. And with Alexa commands plus some other tips for Fire TV, you can take your streaming experience to the next level. Follow our troubleshooting guide for Alexa is unresponsive to Wi-Fi, microphone, voice recognition, and more. Select the More menu in the bottom right. Jan 20, 2024 · Does Alexa light up when you say something but ins't talking back? Here are 8 ways to fix Alexa not responding but lighting up. When pressing the voice button, I just get a message "loading Amazon Alexa" and then nothing. Jul 11, 2025 · Amazon Alexa is experiencing a major outage affecting skills, smart home commands, and voice responses. For example, voice queries, like asking for the weather, and setting timers and reminders (even setting reminders on the devices from Alexa App on a PC), all works as expected. Finding Smart Devices With Alexa Isn't Working When Alexa is having trouble finding your smart home device, your first job is to make Dec 11, 2024 · Is Alexa not responding? Find quick solutions to fix common Alexa issues, including Wi-Fi problems, wake word issues, software updates and alexa reset guide. Jul 31, 2025 · Alexa not responding or not working? Fix voice issues, Echo Dot problems, Wi-Fi errors, and more with this expert troubleshooting guide. Dec 6, 2023 · To do this, open the Alexa app, then go to Devices > Echo & Alexa > [Device that’s not working]. Unplug the device, wait for 10 seconds, and plug it back in. This app can help you save energy and money by providing the most accurate temperature for your room. Jul 26, 2024 · If Alexa voice assistant is not responding to voice commands on Amazon Fire TV Stick 4K, these solutions will fix the problem. If you have voice-enabled Sonos speakers Open the Alexa app on your iOS or Android device. Jul 9, 2024 · Ensure App Compatibility with Alexa While Alexa seamlessly works with popular apps like Netflix and Prime Video, not every app on Fire TV supports the voice assistant. Check if the Alexa app is enabled in Portal’s settings. I have signed in to my Amazon account etc but the app won't respond to either voice or manal click demands? Mar 28, 2021 · Aslong as your Samsung TV is paired with Samsung SmartThings, any TV made after 2018 you will be able to change the channel with Alexa. Unless you messed up the wake phrase, something is wrong. Restart the Echo Dot. A factory reset may not restore Alexa if software updates removed support. Tap ' Change' next to Wi-Fi and follow the on-screen prompts. When selecting the APP I get the Alexa screen but nothing else. This article walks you through a step-by-step troubleshooting guide to quickly diagnose and fix the your Amazon Echo device when it is not responding so you can get back to seamless interactions with It's frustrating when your Alexa skills aren't responding—learn how to fix common access issues, re-enable skills, and troubleshoot connectivity problems. There could be a number of reasons for the issues. Launch the Alexa app on your phone and open Settings. Jul 29, 2019 · Alexa not responding I have a kindle fire 8in with an Alexa. This guide explores why Alexa may stop working and provides practical solutions to get your device back to optimal performance. To do this, launch the Alexa app on your phone or tablet, then select the menu option and tap on ‘Settings’. Ensure the device is on a stable surface. If you have a Samsung TV that was made before 2018, not all of the features can be controlled using Alexa, and you won’t be able to change the channel with your voice. The Amazon Alexa app is a powerful voice assistant, but it can cause problems for users when it doesn’t work correctly. Mar 24, 2025 · Check for software updates. Is Alexa on your Fire tablet supported in your country of residence? Jan 27, 2023 · amazon alexa app not working iphone Having trouble with your Amazon Alexa app on your iPhone? You’re not alone. Make sure to allow the voice control settings and grant all permissions to the Alexa Apr 28, 2025 · If your Echo Pop not responding to voice, perhaps your speaker is configured to use a different output device such as a Wi-Fi or Bluetooth speaker. Luckily, there are ways to get Alexa working again. However, encountering the issue of Alexa not responding can disrupt your daily routine. We are listing down all the different methods to fix Alexa’s not responding issue instantly. Mind the space, restart the device, update the app, check internet connection, and re-install the application are the methods to fix the issues. Most fixes are straightforward, while others require you to access your phone’s Alexa app. Make the most of your device and access Alexa's smart features seamlessly. The device listens for the wake word “Alexa” before responding to any request. The alexa app not working on amazon fire tablet is one of the most common issues that people face and I’ve done thorough testing to help solve this. Mar 10, 2024 · Alexa not responding to voice commands Alexa misunderstanding commands Alexa not playing music from services like Amazon Music Alexa filtering/not filtering explicit content Alexa not finding or controlling smart devices Smart Home Devices Responding Inconsistently to Alexa Commands Persistent Issues with Alexa Not Resolved by Basic Troubleshooting Feb 20, 2023 · Hello @Lalitha Sravanthi (Amazon Staff) thank you for the support. Jul 18, 2024 · Is Alexa not responding to your voice commands on your Echo speaker? Here are some of the best solutions you can use to fix the issue. And much much more… Why is my Alexa not responding to commands? Alexa isn’t responding to commands because the microphone is off and the internet is unstable. Mar 18, 2023 · Are you having trouble using Amazon Alexa? Is the virtual assistant not responding to your commands? There are various reasons these issues occur. You speak your voice commands, and nothing happens. Discover what to do if Alexa is having trouble understanding you or if Alexa does not respond at all. Advanced fixes If the quick fixes above do not resolve your issue, follow the steps below for your Alexa-enabled device. Apr 20, 2023 · There are several possible causes for your Alexa device not responding, but with simple troubleshooting techniques, you can regain voice control of your device. Oct 20, 2023 · Difficulty getting Alexa to respond on Fire Max 11 Whenever I activate Alexa on my Max 11, either by voicing the wake word, or holding the home button, I get the initial prompt sound and blue bar at the bottom, but she doesn't respond to my question. As per the data available on DownDetector, 41% said they faced issues with connectivity, 30% said they faced issues with the app, while 28% said Alexa's voice control was not working. Feb 13, 2023 · As such, you’ll find that the most common cause of both appliances not responding to one another is simply an incompatibility issue. Is your Alexa device unresponsive? Follow our expert guide to fix common Alexa issues and get your smart assistant responding to voice commands. You can check these records to determine whether your Echo heard you at all and whether it understood you correctly. Oct 14, 2023 · Learn how to enable and use Alexa on your Fire Tablet with our step-by-step guide. It’s possible the virtual assistant has issues recognizing your commands, there’s an issue with your internet connection, or there’s a minor glitch Apr 22, 2024 · Make sure Alexa can hear you The Alexa app keeps a history of every voice command your devices have heard. Apr 10, 2024 · Hello @Tracey02, welcome to Amazon Forums! I'm sorry to know that portal is not responding to Alexa. I’ve updated my Alexa app already. Dec 7, 2022 · According to these users, Alexa is not responding with the Fire TV Cube. Feb 27, 2025 · Can't get your Amazon Echo speaker to listen to your voice commands? Here are the top 8 ways to fix the 'Alexa is not responding' issue. We will be listing a number of ways on how to get the issue fixed. Please fix this Dec 22, 2024 · Voice recognition problems Another common issue that users may encounter with their Amazon Alexa device is voice recognition problems. I managed to get the soundbar registered in the app but the soundbar has 0 Alexa functionality and cannot add it to play music or respond to my voice. 12 effective ways to make Alexa listen to you. Jun 14, 2022 · How Do I Know if My Alexa Device Is Unresponsive? When your Alexa device is unresponsive, it’s readily apparent. I reached out to Dec 2, 2021 · Why you should update Alexa’s firmware. Connecting Alexa to Firestick also helps control the video Jul 27, 2025 · Why Is Alexa Not Responding to Commands? Alexa not responding to voice commands could be an issue with internet connectivity or pairing it with another smart device. Jan 27, 2023 · If there is nothing wrong with the names but Alexa Groups is still not working, we recommend that you update Amazon Alexa. Due to this, the “Alexa not responding” problem becomes inevitable. The app says there is no device supported when I check the app to see why it is responding. How to make Alexa understand your accent. One Sunday night I got a windows update and installed it. Here's a quick roundup of common Echo problems and how to fix them. Echo Echo Devices ReplyReplyReply I have this Feb 10, 2023 · 5 ways to fix Alexa app not working on Android. Dec 5, 2024 · My portal displayed a message that from January next year it would no longer respond to voice commands to Alexa. Jul 5, 2025 · Fix Alexa app not working with proven solutions for login issues, crashes, and connectivity problems on iPhone and Android devices. Try resetting the device to factory settings. Sep 19, 2023 · Alexa server is not responsive – possible causes 1. 4tlnsg m1eb 24woei rjz yjkua yhpd iul mllydc7h d0ydmc mr3j